Awayline
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Terms and conditions

Last updated 17 October 2026

These terms explain how Awayline works, what you can expect from us and what we expect from you. Please read them before you create an account. If you're 13 to 17, it's a good idea to read them with a parent or carer.

Who we are

Awayline (awayline.co.uk) is run by the Awayline team, based in the UK. In these terms, "we", "us" and "our" mean the Awayline team. "You" means anyone using Awayline.

You can reach us through our contact form.

These terms are only available in English. We don't keep a separate copy of your agreement with us. This page is the current version.

Our privacy notice explains what we do with your personal information. It isn't part of these terms, but please read it too.

Agreeing to these terms

By using Awayline, you agree to these terms. If you don't agree, please don't use Awayline.

What Awayline is

Awayline is a free app for fans of the 92 Premier League and EFL clubs travelling to away games, mostly by train. It shows away fixtures, plans trains there and back, and tells you whether you can get home the same night. It suggests pubs near the ground that fit around your trains.

It also has:

With a free account you can save trips, see alerts in the app, track your season, reserve seats on supporters' coaches and plan group trips. Adults can also offer and ask for lifts, use trip chat, and check in at and rate pubs.

What Awayline isn't

It's free

Awayline is free to use. You don't need an account to plan a trip.

Your account

You sign in with your email address. We email you a 6-digit code or a link. There's no password.

Your display name shows to other fans. Don't use your real name. Don't pick a name that's offensive, or that pretends to be someone else, the club, a supporters' club or Awayline.

Age limits

You must be 13 or over to have an account

When you first sign in, we ask for your month and year of birth. If you're under 13, we won't create an account. Ask a parent or carer to plan the trip with you. Anyone can plan a trip without an account.

If you're 13 to 17

You can save trips, see alerts, use My season, view the leaderboard, reserve seats on supporters' coaches, and start or join group trips. You can't use lifts, trip chat, pub check-ins or pub ratings, and you can't be listed on the leaderboard.

Around your 18th birthday, your account automatically gets the adult features the next time you use Awayline. You'll then confirm your date of birth before using lifts, chat or pubs.

Lifts, chat and pubs are for adults only

Before you can use lifts, trip chat, pub check-ins or ratings, we ask for your full date of birth once. You tick a box to confirm it's true. This is the date of birth check.

The check relies on what you tell us. We don't look at documents or use an age-checking company, so we can't promise that every fan using these features is an adult. Stay alert, and report anything that worries you.

If the date you give shows you're under 18, your account is treated as a 13 to 17 account until your 18th birthday. Trying a different date won't undo it.

If you made a mistake, or think we've got your age wrong, tell us through our contact form and pick "A complaint, or to appeal a decision about my account, my posts or my age band". A person will look at it. We may ask you to show us your age before we change it.

Giving a false date of birth, or helping someone under 18 get into adult features, breaks these terms. We may close your account if you do.

Using Awayline fairly

Please don't:

Selling a football ticket without the club's permission can be a criminal offence. Club ticket rules usually ban passing tickets on too.

Chat, lifts and other things you post

You're responsible for what you post. That includes chat messages, lift posts, your display name, group names and notes, and pub ratings.

Be decent. Don't post anything that:

You keep ownership of what you post. You give us permission to store it and show it in Awayline for as long as we keep it, as our privacy notice explains. For example, chat messages are deleted 30 days after the game.

Reporting, blocking and what we can do

You can report a chat message or a lift with the Report button on it. Pick the reason that fits best. Reports go to our moderators. Moderators don't see who made a report.

You can also block a fan. You then won't see each other's lifts or chat messages.

To report anything else, such as a group trip, a display name or a pub rating, or to tell us more, use our contact form and pick "Report a fan, a chat message or a lift".

Here's what can happen when something breaks these terms:

Moderators are people, and we can't watch everything as it happens. Some of these steps are done by hand, so they can take time. In an emergency, call 999. On a train or at a station, text British Transport Police on 61016.

If we hide or remove something of yours, or act on your account, and you think we got it wrong, tell us through our contact form and pick "A complaint, or to appeal a decision about my account, my posts or my age band". A person will look at it again.

Lifts

Fans arrange lifts between themselves

Lifts let adult fans offer a spare seat, or ask for one, for an away game. Awayline shows the post and, once the fan who posted it accepts a reply, shows each side the contact details the other chose to share. Any arrangement is between the driver and the passengers. We aren't part of it, and we don't run or organise the journey.

We don't check drivers or cars

Drivers tick a checklist before they offer a lift. We don't check any of it. We don't check anyone's identity, age, driving licence, insurance, MOT or driving record, or the state of the car. Decide for yourself whether you're happy to travel with someone. If you're not, don't get in.

If you're driving

It's your responsibility to make sure that:

Don't use Awayline to arrange lifts in a minibus or any vehicle with more than 8 passenger seats.

Share costs, don't make a profit

Lifts are for sharing the cost of the journey, not for making money. Agree a fair share of fuel before you set off. Nobody should make a profit. No money goes through Awayline. Taking more than your costs can mean you need a private hire licence, and can leave you without insurance cover.

Under-18s

Lifts are for fans aged 18 and over. Don't use Awayline to arrange a lift for anyone under 18. If a parent or guardian is driving their own child, sort that out between yourselves, outside the app.

Staying safe

Supporters' coaches

Supporters' club organisers can list coaches for away games in Awayline. Each coach is run by the supporters' club branch that lists it, not by us.

If you're an organiser

You're responsible for running your coach: hiring it, collecting money, and dealing with refunds and problems on the day. Use passenger details only to run the trip. Keep them safe, and delete any passenger list you download within 30 days after the trip.

Group trips

Any fan with an account can start a group trip for a game and share its join link. A group can have up to 30 fans, including the one who started it.

Pubs, check-ins and ratings

Our pub suggestions and labels are general guidance based on club away guides and our own research. Pubs can change their door policy on the day, and police can close or restrict pubs on matchdays. Check before you go, and do what staff and police tell you.

Adults can check in at a pub on matchday and rate pubs they've been to. Only rate a pub if you've really been there. Anyone can see how many fans have checked in at a pub that day, and each pub's average rating.

Please drink responsibly, and never drink and drive.

Train times, fixtures and other information

We take care with the information in Awayline, but a lot of it comes from other sources and some of it is our estimate. Please treat it as a guide.

Before you travel, and before you buy tickets, check with the train company or National Rail. Check pafc.co.uk for match tickets and kick-off times.

"Share my journey home" links stop working after 6 hours, and can stop sooner, for example if we restart Awayline. Don't rely on one as the only way your family knows where you are.

If you spot something wrong, please tell us through our contact form.

Links to other websites

Awayline links to other websites, such as train companies, National Rail, Trainline, TrainSplit and the club. They aren't ours, and we aren't responsible for them, what they say or what they sell. Their own terms and privacy policies apply. We don't get paid for these links. If that changes, we'll say so next to the link.

Our content and other people's

Awayline's design, code and writing belong to us. Fixture, train and weather information belongs to the sources we credit. Club and company names belong to their owners. You're welcome to use Awayline and share links to it, but please don't copy large parts of it or its information.

Keeping Awayline running

We want Awayline to be there when you need it, but we can't promise it always will be. It's free, and it relies on other services. Sometimes it will be slow or down, or some features won't work. For example, Realtime Trains limits how often we can check trains.

We may change, pause or stop features, or Awayline as a whole. If we plan to close Awayline, we'll try to give you notice so you can download your data.

Our responsibility to you

Nothing in these terms limits or excludes our responsibility for:

These terms don't affect your legal rights as a consumer. Citizens Advice can tell you more about them.

We'll use reasonable care and skill in running Awayline. If we break these terms, or don't take reasonable care, we're responsible for loss or damage you could expect to result. Loss is foreseeable if it was obvious it would happen, or if we both knew it might happen when you started using Awayline.

We aren't responsible for:

Because Awayline is free, our total responsibility to you for anything else is limited to £100. This limit doesn't apply to the things listed at the start of this section, or to your rights under data protection law.

Ending your account

If you want to leave

You can delete your account at any time from your account in the app. We'll email you a code to confirm it's you. Our privacy notice explains what's deleted straight away and what we keep.

If we need to end it

We may suspend or close your account, or stop you using some features, if:

Where it's safe and lawful, we'll tell you why. If you think we got it wrong, contact us through our contact form.

If we close Awayline, accounts will close too. We'll try to give notice first.

Changes to these terms

We'll only change these terms to reflect new or changed features, changes in the law, or safety and security needs. The date at the top shows when they last changed.

If a change makes a real difference to you, we'll tell you in the app or by email at least 30 days before it takes effect, unless the law or safety needs it sooner. If you don't agree, you can delete your account before then. If you keep using Awayline after a change, the new terms apply.

Complaints and reporting

To report a chat message or a lift, use the Report button on it. For anything else, use our contact form.

If you're unhappy with Awayline, or with how we've dealt with something, tell us through our contact form and pick "A complaint, or to appeal a decision about my account, my posts or my age band". We'll look into it and reply to the email address you give.

For complaints about how we use your personal information, see our privacy notice.

Other legal points

The law that applies

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.