Delete your account

You can delete your Awayline account, and the information linked to it, at any time. You don't need to contact us.

Delete it in the app

1. Open Awayline (or the Awayline app) and sign in.
2. Tap your name or Account at the top.
3. Open Delete my account and tap Email me a code to confirm.
4. Type the code from the email and tap Delete my account.

Your account is deleted straight away.

Can't sign in?

Send us a message through our contact form and pick "My account or my data". Use the email address the account is under, so we know it's yours. We'll delete it and reply to confirm.

What's deleted and what stays

We delete your account, sign-ins, saved trips, alert email records, lifts and lift requests, blocks, group trips you started, your group memberships and your coach bookings for games still to come.

A few things stay, no longer linked to you: your chat messages show as "Deleted fan" until they're removed 30 days after the game, and past coach bookings, pub ratings, pub check-ins and reports are kept for the reasons in our privacy notice. You can ask us to delete those too.

Tickets and trains saved on your phone stay there until you clear them in the app or delete the app.